CAN I ORDER ON-LINE?
Because there are many variables involved in our designs that are
customized for your particular garment and school, it would be impractical
to order on-line.
I DON'T SEE AN ORDER FORM ON-LINE.
HOW CAN I GET AN ORDER FORM?
Each garment has its own order form with the garment, design, color and
available sizes. Call or e-mail your request and we will fax you the
appropriate form to insure that your order is filled correctly and
efficiently. E-mail your request to info@pswear.com or call
770-938-7163.
WHAT IS YOUR RETURN POLICY?
All claims or returns must be made within 30 days from the date of the
invoice. We will accept returns of defective merchandise and on
orders incorrectly shipped, embroidered or printed. Because each
order is custom designed and made, merchandise cannot be returned because
of the customer's error in placing the order such as incorrect size, color
or style number. Prior to returning any merchandise, please call for
authorization.
WHAT DOES SHIPPING COST?
$12 will be charged on all embroidered orders shipped within the
Continental U.S. Shipments to Alaska or Hawaii are shipped at customer's
expense.
WHAT ABOUT SAMPLES?
We offer 1 free embroidered sample of most products to Principals or their
designee. Any additional samples will be billed at the 12pc price
and invoiced with normal 15 day terms. Some items may not be
eligible for the free sample offer — please consult a sales person for
details. We do not offer samples of screen printed merchandise but
we will e-mail a representative image of screen printed designs.
MUST I PURCHASE 12 OF THE SAME ITEM
OR COLOR TO GET THE "12+ PRICE"?
NO! Our
"12+ Pricing" Definition is that different styles and/or colors of garments being embroidered
with the same design can be combined for quantity pricing as long as the
embroidery design remains exactly the same on all garments.
Orders qualifying for the "12+ Price" will be charged each particular
garment's 12+ price. All prices are subject to change at any time
without prior notice.
WHAT ABOUT PAYMENT?
Orders will be invoiced at the time of shipping. All invoices are net 15
days. Orders on accounts with past due balances will not be
processed until account is current. We accept school's, school
system's and personal checks as well as Visa & Mastercard. All
returned checks are subject to a $30 fee.
WHAT IS YOUR DELIVERY TURN AROUND TIME?
Please allow 2 weeks for delivery of embroidered and screen printed
apparel. Tye-dye t-shirts can take up to 3 ½ weeks.
WHAT ABOUT REORDERS?
You may reorder any quantity of embroidered garments. In order to receive
the same price as your original order for the remainder of the current
school year, we have a 6 piece minimum. You may still reorder less
than 6 pieces but the price of the garment will be our “less than 12 piece”
price. Reorders of screen-printed apparel will be priced at the same price
as your original order with a minimum reorder of 24 pieces. Reorders
between 12-23 pieces will be billed at the 12-23 piece price. Reorders
will be shipped in about 2 weeks from receipt of the reorder.
WHAT IS YOUR SALES TAX POLICY?
Georgia schools may be exempt from sales tax provided that payment is made
with a school check and that a state ST5 Tax Exemption form has been
submitted to Patricia's Spiritwear. Georgia schools paying with
individual checks must add 7% sales tax. Schools outside the state
of Georgia are tax exempt.
WILL YOU EMBROIDER OUR LOGO IF WE DON'T
SEE ONE WE LIKE?
YES & NO! While your logo may look great printed on paper, not all logo
designs are suited for embroidery. Some details may not be duplicated
via needle & thread. There are limitations as to what can & cannot
be sewn. If your design can be sewn, there is a one time charge of
$75 for most designs. The design is then your property and will be
sent to you upon request at no additional charge. Any other embroiderer could
then use your design. |
